Privacy Policy

We are committed to protecting and respecting your privacy. This Privacy Policy (this “Policy”) describes how we collect, use, and disclose the personal information of users of our services, including our Website (our “Site”). Please read this Privacy Policy carefully.

By using our Site, you agree to the terms of this Policy. If you do not agree with the terms of this Policy, do not use our Site. Your use of our Site for the limited and exclusive purpose of reviewing this Policy does not constitute your agreement to this Policy unless you make further use of our Site. This Policy may be updated from time to time.

This Policy describes:

• The personal information we collect
• How we collect such information
• How such information is used
• How such information is shared
• How you can contact us

INFORMATION WE COLLECT

We and our third-party service providers may collect and process the following types of personal information about you:

• Name
• Phone number
• Email address
• Social network profile information
• Information we collect when you use our Site, such as your domain name, Internet protocol (IP) address, mobile device model, Internet service provider, Site access times, websites that referred you to us, and web pages within our Site that you visit
• Information you communicate to us through our Site, our social media pages or through other means

HOW WE COLLECT INFORMATION

We and our third-party service providers may collect personal information as follows:

• We may collect information you provide when you use our Site, including when you fill in forms on our Site, subscribe to any of our services, complete a survey on our Site, post material to our Site or download content from our Site.
• We may collect information you provide when you contact us by phone, email, text message, or messaging application on social media.
• We may collect social network profile information that you have made publicly available through your social network account settings if you choose to access our social media pages or connect or otherwise link to our Site with your own social media page. We also may collect customers’ and public feedback on social media.
• We may collect information such as your name and phone number if we are engaging in SMS text messaging marketing and you opt in to our text messaging campaign.
• Our Site may use cookies, tracking pixels and other similar technologies to collect information about visitors to our Site. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. A tracking pixel is a graphic that is loaded when a user visits a website or opens an email and is used to track certain user activities.

HOW WE USE THE INFORMATION COLLECTED

We and our third-party service providers may use information collected to:

• Operate, maintain, and improve our Site.
• Conduct analytics to help us better understand our customers and improve our products and services.
• Process and manage purchases made by you.
• Respond to your customer service inquiries, post your comments related to our products and services on our social network pages, and take other actions in response to your questions, comments, or Site activity.
• Communicate with you about special offers, services, and promotions that may be of interest to you.
• Help us develop, customize, deliver, support, and improve our services.
• Allow you to participate in interactive features of our service when you choose to do so.
• Notify you about changes to our service.
• Conduct market research in order to serve targeted advertisements.

We and our third-party service providers may use the information collected from cookies, tracking pixels, and other similar technologies to target advertising to you personally, through online and offline methods including email, display media, video media and direct mail. You may opt out of receiving direct mail from us or our third-party service providers by emailing us. For details about cookies used by this website, contact us.

When you log in to or visit our Site, your IP address may be combined with other de- identified data (such as a hashed, non-readable email or postal address) and such information may be used by third-party service providers to send ads and materials to you based on your preferences, interests, and attributes. Such information may also be combined with aggregate information collected from other users or sources and used by third-party service providers to conduct market research and to better target their advertising. Although you may not opt out of receiving online advertisements generally, you may find out how to opt out of having your online behavior collected by third-party advertisers for advertising purposes. You may visit each ad network's website individually to opt out and review their privacy policies, or you may visit the Digital Advertising Alliance’s opt-out website at http://www.aboutads.info/ or the Network Advertising Initiative’s opt-out website at http://networkadvertising.org/.

HOW WE DISCLOSE THE INFORMATION COLLECTED

We and our third-party service providers may share your personal information under the following circumstances:

• We may share your personal information with any member of our group of companies (our subsidiaries and our ultimate parent company and its subsidiaries).
• We may share your personal information with companies that provide services to us, such as credit card processors, website hosts, email vendors and other companies that help us provide our services or our Site.
• We may disclose your personal information in response to legal process, when required to comply with laws, to combat fraudulent or criminal activity, to enforce our agreements, corporate policies and the terms of use of our Site, and to protect the rights, property and safety of our business, our employees, agents, customers or others.
• We may share technical data that we collect about your browsing habits and your device (such as data collected via our cookies, tracking pixels and similar technologies, as discussed above) with third-party service providers and other advertising companies. This enables them and us to better target ads to you and other consumers.
• We and our digital marketing services provider may share the contact information you provide to our business when you interact with us, including your phone number and email address in hashed (anonymized) form with business partners such as Meta (Facebook) and Google for purposes of identifying potential customers and improving our marketing services. Residents of certain states have the right under certain circumstances to opt out from the sharing of their personal information for purposes of targeting advertising. The sharing of your contact information in this manner may be considered “sharing” under those states’ laws. To exercise your right to opt out from such sharing, email us.

SMS TEXT MESSAGING

If we are engaging in SMS text message marketing, we and our third-party providers may collect your personal information, such as your name and phone number, when you opt in to our SMS text messaging campaign. The information we collect is used to send notifications, alerts, and marketing communications and to comply with 10-Digit Long Code (10DLC) regulations. We may share your information with third-party providers for the purpose of delivering our text messaging services. Our providers will not sell or share your information for marketing purposes. You may opt out of our SMS text messaging by replying “STOP” at any time. Read our Messaging Policy for the terms and conditions of our SMS Opt-In Program.

VERBAL OPT-IN DISCLOSURE

Miles Plumbing & Heating collects SMS opt-ins verbally from customers. Customers may opt in to receive text messages in person at our physical location or during a phone call when the customer calls us. When a customer is registered for the first time, we ask for the customer's phone number, and staff are trained to ask whether the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job-completion surveys. Before recording consent, the customer is verbally informed that message and data rates may apply, message frequency may vary, and the customer can text HELP for support or more information and STOP to unsubscribe at any time. After a valid STOP request, no further messages will be sent unless the customer later provides new consent. The customer is also informed that mobile information will not be shared with third parties or affiliates for marketing or promotional purposes, except for Service Providers needed to deliver the text messaging service.

FORM SUBMISSION DISCLOSURE

By submitting our contact form and signing up for texts, you consent to receive text messages from Miles Plumbing & Heating at the number provided, including messages sent by an autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link, where available. After a valid opt-out request, no further messages will be sent unless You later provide new consent. Reply HELP for help.

HOW TO CONTACT US

If you have any questions, comments, or requests regarding this policy, please contact us using the contact information shown on our site.

Last Updated: August 2026